Terms of Service

Last Updated: October 22, 2026

Welcome to fdxaz.shop.

These Terms of Service ("Terms") govern your access to and use of the website https://fdxaz.shop, operated by PINK FLAMINGO AS, a company registered in Norway.

These Terms explain the conditions applicable to purchases, payments, shipping, returns, refunds, and the use of our online store.

Please read these Terms carefully before placing an order.

Nothing in these Terms limits or excludes mandatory consumer rights under applicable European or national consumer protection laws.

1. Company Information

This online store is operated by:

Legal Company Name: PINK FLAMINGO AS

Company Registration Number: 917 352 011

Registered Business Address:
c/o Hans-Martin Martinussen
Midtbø 34
5977
Norway

Country of Registration: Norway

Website: https://fdxaz.shop

Customer Service Email: support@fdxaz.shop

Telephone: +47 92 09 60 30

For questions about our products, services, or these Terms, please contact our customer support team.

2. Scope of Services

fdxaz.shop operates an online retail store offering products to consumers in Germany and Austria.

Our services include:

• Online product browsing and purchasing

• Order processing and fulfillment

• Free Standard Shipping

• Cash on Delivery payment arrangements

• Customer support

• Returns and refunds

• After-sales assistance

We currently accept orders for delivery to:

• Germany

• Austria

Orders for delivery outside these countries are not currently supported.

3. Customer Eligibility and Responsibilities

By placing an order through our website, you confirm that you have the legal capacity to enter into a purchase contract under applicable law.

Customers agree to:

• Provide accurate and complete order information.

• Supply a valid shipping address and telephone number.

• Provide accurate contact details.

• Cooperate with reasonable delivery arrangements.

• Use our website for lawful purposes.

• Refrain from fraudulent transactions or misuse of our services.

We may contact customers to verify order information where reasonably necessary.

4. Product Information and Availability

We aim to provide accurate product descriptions, specifications, prices, images, and availability information.

Product images are intended to represent the items offered for sale. Minor differences in appearance may occur due to lighting, display settings, or manufacturing variations.

We will not knowingly substitute materially different products without the customer's agreement.

Product availability may change.

If an ordered product becomes unavailable, we will notify the customer and provide appropriate options in accordance with applicable consumer protection laws.

Nothing in these Terms limits statutory rights concerning products that are defective or do not conform to their description.

5. Prices and Payment Methods

All product prices are displayed on our website in the currency applicable to the customer's selected market.

The total payable amount will be clearly presented during checkout before the customer confirms the order.

Accepted Payment Method: Cash on Delivery (COD)

Cash on Delivery is the only payment method currently offered by fdxaz.shop.

Customers pay for their orders upon delivery through the designated delivery provider.

No advance online payment is required.

Shipping Cost: Free (€0.00)

There is no minimum order value required for free Standard Shipping.

Any applicable mandatory payment charges must be clearly disclosed before the customer places an order.

PINK FLAMINGO AS covers applicable import duties, customs clearance charges, and import-related taxes.

Customers will not be required to pay additional import-related charges upon delivery.

Prices may be updated from time to time, but confirmed orders will not be subject to retroactive price increases unless permitted by applicable law and agreed to by the customer.

6. Order Placement and Contract Formation

Customers may place orders through our website by selecting products and completing the checkout process.

Before submitting an order, customers will have the opportunity to review their order details, including:

• Selected products

• Product quantities

• Total purchase price

• Shipping costs

• Payment method

• Delivery address

After submitting an order, customers may receive an order confirmation email.

An automatic acknowledgment of order receipt does not necessarily constitute acceptance of the order.

A purchase contract is formed when we accept the order, as communicated through an order acceptance or dispatch confirmation, subject to applicable law.

If an order cannot be fulfilled, we will notify the customer as soon as reasonably possible.

We may decline orders for legitimate reasons, including unavailable inventory, suspected fraud, or unsupported delivery destinations, in accordance with applicable law.

7. Shipping and Delivery

We provide FREE STANDARD SHIPPING to Germany and Austria.

Our standard delivery arrangements are:

Business days generally refer to Monday through Friday, excluding applicable public holidays.

The total estimated delivery time includes order processing and transportation.

Actual delivery times may occasionally vary due to carrier operations, customs procedures, severe weather, or other circumstances beyond our reasonable control.

We will make reasonable efforts to deliver orders within the communicated timeframe.

If delivery is delayed beyond the agreed period, customers retain their statutory rights under applicable consumer protection laws.

For additional information, please refer to our Shipping Policy.

8. Customs Duties and Import Taxes

PINK FLAMINGO AS is responsible for applicable customs duties, customs clearance charges, and import-related taxes associated with orders delivered to Germany and Austria.

Customers will not be required to pay additional import-related fees upon delivery.

The total amount payable will be clearly displayed during checkout.

Applicable taxes included in the product price will be handled in accordance with relevant tax regulations.

We do not impose undisclosed mandatory charges.

9. Cash on Delivery Responsibilities

For Cash on Delivery orders, customers must pay the applicable order amount upon delivery using the payment arrangements supported by the designated carrier.

Customers should ensure that:

• Their delivery information is accurate.

• Their contact telephone number is valid.

• Someone is available to receive the package.

• Payment can be completed upon delivery.

If a customer wishes to cancel an order before dispatch, they should contact us as soon as possible.

Refusing delivery does not automatically replace the requirement to communicate a clear withdrawal decision where applicable law requires such communication.

We will not impose unlawful penalties or undisclosed fees for refused deliveries.

10. Right of Withdrawal

Eligible consumers in Germany and Austria generally have a statutory right to withdraw from qualifying distance purchases within 14 calendar days after receiving the goods, without providing a reason.

To exercise the right of withdrawal, customers must notify us of their decision before the withdrawal period expires.

Email: support@fdxaz.shop

After communicating a valid withdrawal decision, customers must return the goods within 14 calendar days, unless applicable law provides otherwise.

Certain products may be exempt from the right of withdrawal under applicable law, including clearly personalized products and certain sealed hygiene products once unsealed.

Detailed information about return procedures and applicable return shipping costs is provided in our Return & Refund Policy.

Nothing in these Terms restricts mandatory statutory withdrawal rights.

11. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection legislation.

For qualifying statutory withdrawals, reimbursement will be made without undue delay and within the legally required period, generally no later than 14 calendar days after we are informed of the withdrawal decision.

Where legally permitted, reimbursement may be withheld until we have received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first.

Because our store accepts Cash on Delivery, eligible refunds will be arranged through an appropriate reimbursement method in accordance with applicable law.

Customers will not be charged unlawful refund processing fees.

For assistance, please contact:

support@fdxaz.shop

12. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or does not match its description, customers should contact our support team.

Email: support@fdxaz.shop

Please include your order number, a description of the issue, and photographs where available.

Depending on the circumstances and applicable law, customers may be entitled to:

• Repair

• Replacement

• Price reduction

• Refund or contract termination

Statutory remedies will be provided without costs that applicable law requires the seller to bear.

Nothing in these Terms limits customers' mandatory legal guarantees or other statutory consumer rights.

13. Order Cancellation

Customers wishing to cancel an order before dispatch should contact us as soon as possible.

Email: support@fdxaz.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, customers may still exercise applicable statutory withdrawal rights.

Any cancellation or refund will be handled in accordance with applicable law and our Return & Refund Policy.

14. Customer Support and Complaints

Customers may contact our support team regarding:

• Product inquiries

• Order status

• Shipping and delivery

• Cash on Delivery payments

• Returns and refunds

• Damaged or defective products

• Complaints and general questions

Customer Service Email: support@fdxaz.shop

Telephone: +47 92 09 60 30

We aim to review and respond to customer inquiries within a reasonable timeframe.

15. Privacy and Personal Data

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) as applicable in Norway through the European Economic Area.

Personal information may be processed for purposes including:

• Order processing and fulfillment

• Shipping and delivery

• Cash on Delivery administration

• Customer support

• Returns and refunds

• Legal compliance

• Website security

For further information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

16. Intellectual Property

Original website content owned by PINK FLAMINGO AS, including text, graphics, logos, and design elements, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial exploitation of protected materials is prohibited unless permitted by law or authorized by the relevant rights holder.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

17. Prohibited Uses

Customers may not use our website to:

• Engage in fraudulent or unlawful activities.

• Transmit malicious software or harmful code.

• Attempt unauthorized access to our systems.

• Interfere with website security or functionality.

• Misrepresent identity or payment information.

• Infringe intellectual property rights.

• Violate applicable laws or regulations.

We may restrict access where reasonably necessary to prevent misuse, subject to applicable law.

18. Third-Party Services

Our website operates using Shopify's e-commerce infrastructure and may rely on third-party service providers for shipping, customer support, and other operational activities.

We remain responsible for fulfilling our contractual and statutory obligations to customers, regardless of our use of third-party providers.

External websites or services may have their own terms and privacy policies.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer protection laws.

PINK FLAMINGO AS remains responsible for its obligations relating to product conformity, delivery, refunds, and other mandatory consumer rights.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, provided that this does not affect mandatory statutory rights or remedies.

20. Force Majeure

We will not be responsible for delays caused by extraordinary events beyond our reasonable control to the extent permitted by applicable law.

Such events may include:

• Natural disasters

• Severe transportation disruptions

• Government restrictions

• Major logistical interruptions

• Other exceptional circumstances

If such events affect order fulfillment, we will take reasonable steps to inform affected customers.

Mandatory rights concerning late delivery, cancellation, and refunds remain unaffected.

21. Governing Law and Consumer Rights

These Terms are governed by the laws of Norway, subject to applicable mandatory consumer protection provisions.

If you are a consumer residing in Germany or Austria, this choice of law does not deprive you of the protection provided by mandatory provisions of the law of your country of habitual residence where applicable.

Nothing in these Terms restricts the right to bring proceedings before a competent court under applicable jurisdiction rules.

22. Complaints and Dispute Resolution

If you have a complaint concerning a product, order, payment, or service, please contact us first.

Email: support@fdxaz.shop

Telephone: +47 92 09 60 30

We will review complaints and seek to resolve disputes fairly.

Consumers may also have access to competent consumer protection authorities, alternative dispute resolution bodies, or courts under applicable national and European laws.

Where legally required, we will provide information concerning competent dispute resolution bodies and applicable participation obligations.

Nothing in this section restricts customers' statutory rights.

23. Changes to These Terms

We may update these Terms to reflect changes in our business operations, services, legal requirements, or website functionality.

The latest version will be published on this page with a revised "Last Updated" date.

Changes will not retroactively alter existing customer contracts unless permitted by applicable law.

Where required, we will provide appropriate notice of material changes.

24. Contact Information

For questions concerning these Terms of Service, please contact:

Store Name: fdxaz.shop

Legal Company Name: PINK FLAMINGO AS

Company Registration Number: 917 352 011

Registered Business Address:
c/o Hans-Martin Martinussen
Midtbø 34
5977
Norway

Website: https://fdxaz.shop

Customer Service Email: support@fdxaz.shop

Telephone: +47 92 09 60 30

Thank you for shopping at fdxaz.shop.