Shipping Policy

Last Updated: October 22, 2026

Welcome to fdxaz.shop, operated by PINK FLAMINGO AS, a company registered in Norway.

We are committed to providing customers with a transparent, reliable, and convenient shopping experience. This Shipping Policy explains our shipping destinations, delivery costs, order processing times, estimated delivery times, payment arrangements, and procedures for handling shipping-related issues.

1. Shipping Destinations

We currently provide shipping to the following European countries:

• Germany

• Austria

We do not currently offer shipping to countries outside Germany and Austria.

Customers must provide a valid and complete delivery address within one of our supported shipping destinations.

For questions regarding shipping availability, please contact support@fdxaz.shop.

2. Shipping Costs

We offer FREE STANDARD SHIPPING on all orders delivered to Germany and Austria.

Shipping Method: Standard Shipping
Shipping Fee: Free (€0.00)
Minimum Order Value: No minimum order value
Supported Countries: Germany and Austria
Payment Method: Cash on Delivery (COD)

There are no additional standard shipping or handling charges.

PINK FLAMINGO AS covers applicable import duties, customs clearance charges, and import-related taxes.

Customers will not be required to pay additional import-related charges upon delivery.

3. Order Processing Time

Orders are processed within 1–2 business days after they have been received and accepted.

Order processing includes:

• Order verification

• Product availability confirmation

• Packaging and preparation

• Shipping arrangements

• Handover to the shipping carrier

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

If an unexpected processing delay occurs, we will notify affected customers as soon as reasonably possible.

4. Estimated Delivery Times

We provide Standard Shipping to Germany and Austria.

Total Estimated Delivery Time: 6–9 business days.

The total estimated delivery time includes both order processing and transportation.

Delivery estimates are calculated in business days and generally exclude weekends and applicable public holidays.

Actual delivery times may occasionally vary due to carrier operations, customs clearance procedures, severe weather, or other circumstances beyond our reasonable control.

If delivery is delayed, we will provide reasonable assistance and respect customers' statutory rights under applicable consumer protection laws.

5. Cash on Delivery (COD)

fdxaz.shop accepts Cash on Delivery (COD) as its payment method.

Customers pay for their orders upon delivery through the designated delivery provider.

No advance online payment is required.

The total amount payable will be clearly displayed during checkout before the customer confirms the order.

Customers should ensure that:

• Their delivery address is accurate and complete.

• Their contact telephone number is valid.

• Someone is available to receive the package.

• Payment can be completed using the payment arrangements supported by the carrier.

Any applicable Cash on Delivery service charge must be disclosed before the customer places an order.

We do not impose undisclosed payment charges.

6. Customs Duties and Import Taxes

PINK FLAMINGO AS is responsible for applicable customs duties, customs clearance charges, and import-related taxes associated with orders delivered to Germany and Austria.

Customers will not be required to pay additional customs duties or import-related fees upon delivery.

Any applicable taxes included in the product price will be handled in accordance with relevant tax regulations.

The total amount payable by the customer will be clearly displayed during checkout.

Our aim is to ensure transparent pricing without unexpected import-related charges.

7. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation email.

Once an order has been dispatched, shipping confirmation and tracking information will be provided where available.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

For questions about your shipment, please contact:

Email: support@fdxaz.shop

Please include your order number when requesting assistance.

8. Delivery Delays

Although we aim to deliver all orders within the estimated 6–9 business days, occasional delays may occur due to:

• Severe weather conditions

• Carrier transportation disruptions

• Customs clearance procedures

• Public holidays

• Unexpected logistical issues

• Incorrect or incomplete delivery information

If we become aware of a significant delay, we will take reasonable steps to notify affected customers.

Customers may contact support@fdxaz.shop for assistance.

Where delivery is delayed beyond the agreed timeframe, customers retain their rights under applicable consumer protection laws, including rights relating to additional delivery periods, cancellation, and refunds where legally applicable.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Email: support@fdxaz.shop

We will attempt to assist with address corrections before dispatch where reasonably possible.

Once an order has been shipped, address changes may depend on the shipping carrier's procedures.

Any resulting delivery issues will be handled in accordance with applicable consumer protection laws.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the shipping provider may arrange another delivery attempt or contact the customer for further instructions.

Customers should follow any instructions provided by the authorized delivery provider.

If a package cannot be delivered, please contact our customer support team.

We will review the circumstances and explain the available options.

No unlawful penalties or undisclosed charges will be imposed.

11. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us.

Email: support@fdxaz.shop

Please include your order number and relevant delivery information.

We will investigate the shipment with the shipping provider.

If a package is confirmed lost before the risk of loss has legally passed to the customer, we will provide an appropriate remedy, including replacement or refund where required by applicable law.

Customers will not be required to resolve carrier-related losses independently where responsibility remains with PINK FLAMINGO AS.

12. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the affected product or packaging, where available

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

This may include repair, replacement, price reduction, or refund, depending on the circumstances.

Where the seller is legally responsible, customers will not be charged for the required remedy.

Your statutory consumer rights remain unaffected.

13. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Email: support@fdxaz.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, customers may still exercise their applicable statutory right of withdrawal.

For further information, please refer to our Return & Refund Policy.

14. Returns and Refunds

Eligible consumers in Germany and Austria generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.

To request a return or refund, please contact:

Email: support@fdxaz.shop

Detailed return procedures, return shipping arrangements, and refund processing information are provided in our Return & Refund Policy.

Nothing in this Shipping Policy limits customers' mandatory statutory consumer rights.

15. Customer Service and Company Information

For questions regarding shipping, delivery, order tracking, customs charges, or delivery-related issues, please contact:

Store Name: fdxaz.shop

Legal Company Name: PINK FLAMINGO AS

Company Registration Number: 917 352 011

Registered Business Address:
c/o Hans-Martin Martinussen
Midtbø 34
5977
Norway

Customer Service Email: support@fdxaz.shop

Telephone: +47 92 09 60 30

Website: https://fdxaz.shop

We aim to respond to customer inquiries within a reasonable timeframe.

16. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping destinations, delivery arrangements, logistics providers, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights arising under existing customer contracts.

Thank you for shopping at fdxaz.shop.