Last Updated: October 22, 2026
Welcome to fdxaz.shop, operated by PINK FLAMINGO AS, a company registered in Norway.
We are committed to providing a transparent and fair shopping experience for our customers in Germany and Austria.
This Return & Refund Policy explains your statutory right of withdrawal, return procedures, refund arrangements, and rights relating to damaged, defective, or incorrect products.
Nothing in this policy limits your mandatory consumer rights under applicable European and national consumer protection laws.
1. 14-Day Right of Withdrawal
If you are a consumer residing in Germany or Austria, you generally have the right to withdraw from an eligible distance purchase within 14 calendar days without providing a reason.
The withdrawal period generally expires 14 calendar days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
For orders containing multiple goods delivered separately, the withdrawal period generally begins when the final item is received.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.
Email: support@fdxaz.shop
Telephone: +47 92 09 60 30
You may use the model withdrawal form provided in Section 13, but its use is not mandatory.
2. How to Request a Return
To request a return, please contact our customer support team.
Email: support@fdxaz.shop
Please provide:
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Your order number
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Your full name
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The product you wish to return
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Your contact information
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A brief description of the issue, if applicable
For statutory withdrawals, you are not required to provide a reason.
Our customer support team will provide the relevant return instructions and the appropriate return address.
Please do not send products to our registered business address unless we have specifically confirmed that it is an authorized return location.
Contacting customer support for instructions does not restrict your statutory right of withdrawal.
3. Return Timeframe
After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 calendar days after communicating your withdrawal.
The deadline is met if you dispatch the goods before the 14-day return period expires.
We recommend retaining proof of shipment until your return has been processed.
4. Condition of Returned Products
Customers may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning, as they would reasonably be permitted to do in a physical store.
Customers may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where applicable law permits.
Where reasonably possible, please return products with their original accessories, manuals, and packaging.
Missing or damaged original packaging does not automatically eliminate a valid statutory right of withdrawal.
5. Return Shipping Costs
For returns involving defective, damaged, incorrect, or non-conforming products, PINK FLAMINGO AS will cover the return shipping costs where required by applicable law.
For returns made under the statutory 14-day right of withdrawal without a product defect:
Return Shipping Cost Responsibility: [Confirm whether PINK FLAMINGO AS or the customer pays the direct return shipping costs.]
Any customer obligation to bear direct return shipping costs must be disclosed before the purchase contract is concluded, as required by applicable law.
Customers will not be charged undisclosed return fees.
6. Refund Eligibility
Refunds may be issued in the following circumstances:
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A valid exercise of the statutory right of withdrawal
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Delivery of a defective or non-conforming product
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Delivery of an incorrect product
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A confirmed lost shipment where the seller remains responsible
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A valid cancellation due to failure to deliver
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Other circumstances where a refund is required by applicable law
Refunds will be handled in accordance with the applicable legal requirements and the circumstances of each case.
7. Refund Processing Time
For valid statutory withdrawals, we will reimburse the payments received from you without undue delay and no later than 14 calendar days after being informed of your withdrawal decision.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.
Refunds relating to defective or non-conforming products will be processed within the timeframes required by applicable law.
We will not impose unlawful refund processing fees.
8. Refund Method for Cash on Delivery Orders
fdxaz.shop accepts Cash on Delivery (COD) as its payment method.
Because orders are paid for upon delivery, refunds cannot automatically be returned to an original online card payment method.
Where a refund is due, we will arrange reimbursement through a lawful and appropriate method.
COD Refund Method: [Confirm the actual refund method, such as bank transfer.]
Where applicable law requires reimbursement using the same means of payment, any alternative method will be used only with the customer's express agreement and without additional fees.
We will request only the payment information reasonably necessary to complete the refund securely.
9. Refund of Shipping Charges
We offer FREE STANDARD SHIPPING for orders delivered to Germany and Austria.
For valid statutory withdrawals, any eligible standard outbound delivery charges paid by the customer will be reimbursed as required by applicable law.
As our standard shipping charge is €0.00, there is normally no outbound standard shipping fee to refund.
Return shipping costs are addressed separately in Section 5.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.
Email: support@fdxaz.shop
Please include:
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Your order number
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A description of the issue
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Photographs of the product or packaging, where available
We will review your request and provide an appropriate remedy under applicable consumer protection law.
Depending on the circumstances, this may include:
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Repair
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Replacement
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Price reduction
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Refund or termination of the purchase contract
Where the seller is legally responsible, required remedies will be provided without costs to the consumer.
Customers' statutory rights are not dependent on reporting a defect within an arbitrary short period or providing photographs where these are not legally required.
11. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods where an exception is permitted by applicable law.
Examples may include:
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Goods made to the customer's specifications or clearly personalized
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Sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery
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Goods that are liable to deteriorate or expire rapidly
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Other goods or services expressly exempted under applicable consumer protection law
An exception applies only where its legal conditions are satisfied.
These exceptions do not remove statutory rights relating to defective or non-conforming products.
12. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Email: support@fdxaz.shop
We will attempt to process cancellation requests before shipment.
If an order has already been dispatched, you may still exercise your statutory withdrawal rights where applicable.
13. Model Withdrawal Form
You may use the following form to notify us of your decision to withdraw from an eligible purchase.
Use of this form is optional.
To:
PINK FLAMINGO AS
c/o Hans-Martin Martinussen
Midtbø 34
5977
Norway
Email: support@fdxaz.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): __________________________
Order Number: _______________________
Ordered On: _________________________
Received On: ________________________
Consumer Name: _____________________
Consumer Address: ___________________
Date: ______________________________
Signature: __________________________
(Only required if this form is submitted on paper.)
14. Customer Support and Company Information
If you have questions about returns, refunds, cancellations, or your statutory consumer rights, please contact us.
Store Name: fdxaz.shop
Legal Company Name: PINK FLAMINGO AS
Company Registration Number: 917 352 011
Registered Business Address:
c/o Hans-Martin Martinussen
Midtbø 34
5977
Norway
Website: https://fdxaz.shop
Customer Service Email: support@fdxaz.shop
Telephone: +47 92 09 60 30
We aim to respond to customer inquiries within a reasonable timeframe.
15. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in our operations or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
Changes will not retroactively reduce rights arising under existing purchase contracts.
Thank you for shopping at fdxaz.shop.